Privacy & Cookie Policy

PRIVACY POLICY

GENAIO respects the privacy rights of its online visitors and recognizes the importance of protecting the information collected about them. We have adopted a corporate-wide Privacy Policy that guides how we collect, store and use the information that you provide us with. If you are under 16, we require that you inform a parent or guardian about GENAIO Privacy Policy and Terms and conditions as well as requiring their consent to the Privacy Policy and Terms and conditions before registering with GENAIO or placing an order with GENAIO. Exactly what personal information may be collected about you and how you place an order or register for a service offered by GENAIO, we collect personal information. When creating an account or placing an order we ask you for your first and last name, your e-mail address and phone numbers, home address, shipping address and your date of birth. Next to this information, we also may gather the IP address you use to connect to our site. All of the details described above allow us to process your order and let you know the status of your order. Credit card details are entered directly into our payment partner’s systems and are neither transmitted nor held in our systems. Additionally, we may also obtain information as a result of authentication or identity checks.

NON-PERSONAL INFORMATION

Our system also may gather non-personal information such as the areas you visit on our site, times and volume of use, traffic data, including logs as well as the details of networks. You must register before you place an order. When you register, we will provide a link to the Terms and conditions of GENAIO. If you wish to have your personal data removed from our database, you can send an e-mail to customercare@genaio.com.

NEWSLETTERS SUBSCRIPTION

If you wish to receive our newsletters, you have to give us permission to send you our newsletters by filling in your e-mail address in the designated newsletter signup box or by checking the newsletter box during the registration process. We offer you at all times the opportunity to opt out of any service. Any newsletter we send contains an automated opt-out link. If you have any questions regarding our newsletter or wish to be removed you can send an e-mail to customercare@genaio.com.

WHAT ABOUT COOKIES?

A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites. www.genaio.com uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. Most browsers are automatically set to accept cookies but in the event that you wish to prevent this to happen, you can alter the settings of your browser. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. How your personal information may be used, including anyone it might be shared with GENAIO may use your personal information for the processing of orders, payments and provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We will never give or sell your details to third-party companies for purposes other than the fraud prevention and legal purposes mentioned above. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.

HOW CAN YOU CHANGE YOUR PERSONAL DATA?

If you would like to change your personal information at GENAIO, sign in to your account using the Login button on top of the webpage. Your account will appear and you can change your personal data. Only you, or at your request the customer care department, can change your personal data. You can contact us by e-mail at customercare@genaio.com and we will revise your personal details.

HOW DOES GENAIO SAFEGUARD MY PERSONAL DATA?

GENAIO has implemented a variety of security measures to maintain the safety of your personal information. A secured network protects your personal information. In addition, we take reasonable steps to ensure that third-party business partners to whom we may transfer data will provide sufficient protection of that personal information. All sensitive/credit information supplied by you is transmitted via Paypal which encrypts your information before it is sent to us to protect the information from unauthorized use. Only if you are the legal owner can your credit card be used to make an Internet payment. We take every possible measure to ensure that business partners who receive information from us provide adequate protection for your data.

QUESTIONS OR COMPLAINTS

For more information about our policies, please go to the Customer Service section of our website. You can also send us an e-mail at customercare@genaio.com.

THE AGREEMENT

The following information is provided by GENAIO to enable our online visitors to be fully informed of our Privacy Policy. By visiting www.genaio.com you are accepting and consenting to the practices described in this Privacy policy and the Terms and conditions therein. Please note that this policy applies to GENAIO and/or its subsidiaries, but not to websites maintained by other companies or organizations to which we may be linked. Please ensure that you read the Privacy policy of such other companies or organizations before submitting any personal information. Furthermore, intermittently GENAIO may employ third-party business partners to collect personal information on behalf of GENAIO. In such cases, these third parties will be subject to confidentiality agreements and instructed by GENAIO to fully comply with our Privacy policy as set forth herein. © GENAIO™ All Rights Reserved. Material published on this website is copyrighted by GENAIO™ or its licensors. All rights reserved. GENAIO reserves the right to make changes to this policy, notably in line with any revised legislation. Please check back from time to time to ensure you are aware of any changes. Your continued use of our site will signify your acceptance of these changes.