RETURNS AND REFUND

Genaio™ offers free returns within the contiguous Netherlands for items over € 200,-. Returns will be honored up to 14 days from when you receive your shoes. Costs for exchange and return shipping are free within the contiguous Netherlands limited to only one return or exchange item per order.

The item(s) must not be used, worn, altered or washed and be accompanied by original tags and not broken. Footwear must be accompanied by the original box in it's original condition, without Post labels.

Shipping fees are not refundable. The balance will be refunded to your credit card within 10 business days of the reception of the item at the GENAIO™ HQ. All returns must be authorized by us prior to the return. Returns should be shipped with a service providing a tracking number and insurance as we are not responsible for delayed or lost packages. Items marked sale cannot be returned. Please use and fill in a return form and include it with your shipment.

CONTACT INFORMATION

Please contact us for returns and refunds on the email: office@genaio.com and sent your returns to this address:

GENAIO™

Treubstraat 1

2288 EG Rijswijk

The Netherlands

 

MODEL withdrawal form

If you would like to withdraw from your purchase and return it to Genaio™, you can do so by completing below form and sending it either by email to office@genaio.com or as a letter by mail to Genaio™ Italy, Treubstraat 1, 2288 EG Rijswijk The Netherlands.

To:

GENAIO™

Registered Address:

Treubstraat 1,

2288 EG Rijswijk

The Netherlands

Email address:

office@genaio.com

 

I hereby give notice that I withdraw from the Agreement of the following product:

Product:

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Product number:

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Order number:

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My contact details are:

Name:

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Address:

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Date:

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