Shipping & Delivery
SHIPPING
Throughout our first season, shipping is complimentary on every order.
Your order travels with DHL, UPS or FedEx, fully tracked and insured. As soon as it leaves us, you will automatically receive a tracking link.
|
Destination |
Estimated delivery |
|
The Netherlands, Belgium |
2 – 3 business days |
|
Germany, Denmark |
3 – 4 business days |
|
Austria, France, Sweden |
3 – 5 business days |
|
Italy, Spain, Switzerland |
4 – 6 business days |
|
United Kingdom |
4 – 7 business days |
|
Japan |
6 – 11 business days |
Estimates include one business day for us to prepare your order. We rely on our carriers, and occasional delays can occur.
Is your country not listed? Write to customercare@genaio.com and we will gladly look into the possibilities for you.
Good to know
- Orders are dispatched once payment has been received and confirmed.
- We are unable to deliver to P.O. Box addresses.
- Every order includes an official invoice stating the full value of your purchase in euros. In line with international import regulations, we cannot lower the declared value or mark a parcel as a gift.
-
For orders to the United Kingdom, Switzerland and Japan, your local customs authority may charge import duties and taxes on delivery. These charges are not included in our prices and are payable by the recipient. As they are set by each country, we are unable to predict the amount; your local customs office can advise you before you order.
Undeliverable parcels
Please check your delivery address carefully when ordering. Should a parcel be returned to us because it could not be delivered or was not collected, we will contact you as soon as it arrives. You may then choose to have it sent again, at the actual shipping cost, or to receive a refund of your purchase.